Contact Us

We are a small team and we answer every message ourselves. If anything about your order is unclear, please reach out before or after you buy - we would rather solve it early.

Customer support

Email: eoeh1318@gmail.com
Response time: within 2 business days, Monday to Friday
Support language: English and Korean

Please include your order number in the first message. For damaged or incorrect items, attach clear photos of the item and the packaging - this lets us resolve the case in one reply instead of several.

Store details

Store name: DAEYL
Website: www.daeyl.com
Business address: 283 Suyeong-ro, Nam-gu, Busan 48443, Republic of Korea

This address is our registered business address for correspondence. Please do not send returns to this address. Our items ship from an overseas fulfilment partner, so the correct return address depends on the item and is issued when we authorize your return. See our Refund Policy for the return process.

What to contact us about

• Order status, tracking questions, or a delivery that seems delayed
• Returns, refunds, and cancellations
• Sizing help - tell us your usual size and we will check the garment measurements for you
• Damaged, defective, or incorrect items
• Anything about how we handle your personal data

Order support hours

Monday to Friday, 09:00-18:00 Korea Standard Time (KST, UTC+9). Messages received on weekends and Korean public holidays are answered on the next business day.