Shipping Policy

DAEYL ships worldwide from our overseas fulfilment partner. Please read the timings below carefully before ordering, as they are longer than domestic-only stores.

Processing time

Orders are prepared and handed to the carrier within 1-3 business days of payment. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time

After dispatch, standard delivery takes 7-15 business days for most destinations. Total time from order to doorstep is therefore typically 8-18 business days.

Delivery windows are estimates provided by the carrier, not guarantees. Customs inspections, weather, peak seasons and local carrier backlogs can add time.

Shipping cost

Shipping is calculated at checkout based on your dstination and the weight of your order. Free standard shipping is applied automatically once your cart reaches the qualifying amount shown in your cart and at checkout.

Tracking

You will receive a tracking link by email once your parcel is dispatched. Tracking can take 3-5 business days to show its first scan after dispatch. If tracking has not updated after 7 business days, contact us and we will investigate with the carrier.

Customs duties and import taxes

Import duties and taxes are not collected at checkout and are not included in the price you pay us. Where your country charges them, they are billed separately by the carrier or customs authority and are the responsibility of the recipient.

This matters in particular for:

• United States - the previous duty-free allowance for low-value parcels no longer applies, so duty may be charged regardless of order value.
• European Union - a customs duty plus local VAT may apply to low-value parcels.
• United Kingdom, Canada, Australia, New Zealand - local thresholds apply and charges may be raised on delivery.

We declare all parcels accurately and at their true value. We cannot mark orders as gifts or under-declare value, and we cannot refund duties charged by your customs authority.

Address accuracy

Please double-check your shipping address at checkout. We cannot change an address once a parcel has been dispatched. Parcels returned to sender because of an incorrect or incomplete address are refunded minus the shipping cost actually incurred.

Lost or significantly delayed parcels

If your parcel has not arrived 30 business days after dispatch, contact us. We will open a carrier investigation and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Split shipments

Orders with several items may arrive in more than one parcel, at no extra cost to you. Each parcel has its own tracking number.

Questions

Email eoeh1318@gmail.com. We reply within 2 business days, Monday to Friday.